COVID-19: Updates & Current Clinic Policies

Dear Clients,

Ensuring that sick and injured pets receive the medical care they need has always been our team’s top priority. As the COVID-19 (human novel coronavirus) situation is still changing frequently, we have created this webpage to keep you updated on the current status of operations at our clinic. We will update it continuously to reflect any changes as the pandemic evolves.

April 19, 2021 – Update on Current COVID-19 Closure: Limited Appointments Now Available, Full Normal Operations will Resume Friday, April 23

Thank you again for your support, patience, and understanding through our COVID-exposure clinic closure. Medication and food pickups remain available during our normal business hours, and we have been able to resume a limited number of appointments, which we are reserving for sick or injured pets. We will be resuming full normal appointment hours on Friday, April 23, so if your pet needs a wellness appointment, or had their appointment canceled during our closure, please feel free to call or email us to get them booked in. We look forward to seeing you and your pets again! 

April 15, 2021 – Update on Current COVID-19 Closure: Limited Food & Medication Pickups Now Available

Thank you to all of our incredible clients for your countless messages of support during this challenging time. We have made arrangements to allow medication and food pickups – please read on for details.

Due to COVID-19 exposure among our staff, effective April 12 our clinic was TEMPORARILY CLOSED. All appointments have been cancelled, and normal operations will not be able to resume until Friday, April 23, as our staff work very closely together so almost our entire team is in quarantine. We are continuing to work remotely to assist you and your pets as best we can, so don’t hesitate to email (preferred) or call us with any questions or concerns about your pet’s health.

Following consultation with Toronto Public Health, a small number of unexposed team members were identified and approved to return to the clinic after it was professionally disinfected. As a result, we are able to process prescriptions again, and food & medication pickups are available between 9am – 5pm on Thursday April 15 and 8am to 7pm on Friday April 16. A small number of appointments will be available this Friday for sick or injured pets in urgent need. We will be fully closed on Saturday April 17. Food and medication pickups (and hopefully a small number of urgent appointments each day) will be available next week from Monday onwards – the hours will be posted on this page as soon as they are available.

As the situation is still changing rapidly, we recommend you call us at 416-538-8387 before making a trip over to pick up food or medications, to ensure a staff member is on site.

For full details and the latest information, please keep an eye on this page for continued updates.

Thank you from the bottom of our hearts for your patience, understanding and kindness,
Your friends at Roncy Village Veterinary Clinic

Previous announcements and additional detail can be found below…

April 12, 2021 TEMPORARY CLOSURE DUE TO COVID-19 CASE & TEAM EXPOSURE

Dear Clients,
Due to a COVID-19 case among our staff, effective April 12 our clinic is TEMPORARILY CLOSED for up to 2 weeks, pending official guidance from Toronto Public Health (TPH).
 
We are checking our email and voicemail remotely during business hours, but our response times will be longer than normal.
 
If you have an appointment or surgery booked, we will reach out to you in advance by phone or email to cancel your pet’s appointment. Once we know our re-opening date we will be in touch to re-schedule.
 
If your pet is injured or sick, we are arranging for emergency appointments to be seen at our sister clinic Bloorcourt Veterinary Clinic. If your pet needs urgent time-sensitive care, please call Bloorcourt or an emergency clinic:
 
Bloorcourt Veterinary Clinic – 1074 Bloor St W (@ Dufferin): 416-537-9677
 
Central Toronto Veterinary Emergency Clinic (CTVRC) – 1051 Eglinton Ave W (@ the Allen): 416-784-4444
 
Veterinary Emergency Clinic (VEC) – 920 Yonge St (@ Davenport, entrance at rear off McMurrich): 416-920-2002
 
Animal Health Partners– 1 Scarsdale Road (DVP & 401 area): 416-380-7400
 
If you have food or medication to pick up, we are currently investigating options, which may include transfer of food & meds to Bloorcourt for pick-up or home delivery.
 
If you need to order food or over-the-counter products, please order online at www.myvetstore.ca/roncy for home delivery (not clinic pickup). If you need food
urgently, please call Bloorcourt at 416-537-9677 – they may have it in stock.
 
If you need to order medication, please complete the Med Request form on our website or email us – we will fill prescriptions through Bloorcourt if necessary.
 

Check this page or www.facebook.com/RoncyVet for updates.

 
Thank you for your patience and understanding, and stay safe!
 
Your friends at Roncy Village Veterinary Clinic
Email: [email protected] Phone: 416-538-8387
 
Thank you for your patience and understanding, and stay safe!
 
Your friends at Roncy Village Veterinary Clinic
Email: [email protected] Phone: 416-538-8387
 

– end of April 12 special announcement, normal COVID-19 procedures summary can be found below – 

CURRENT POLICY HIGHLIGHTS
(see below for additional details & procedures):

Our Doors Closed Hearts Open policy remains in effect to prevent the spread of COVID-19, and we are only able to allow PETS inside the clinic. (We make a compassionate exception for euthanasia).

 

Our front doors will remain locked during business hours – please call us at 416-538-8387 when you arrive. If possible, wait in your car until we ask you to meet us at the door.  Please put your mask on over your nose and mouth before our team members come outside to serve you.

 

Please be sure to complete our MANDATORY online pre-appointment concerns & symptoms form or day of surgery admission form BEFORE coming in.

 

Please be kind to our team – operating under these restrictions is difficult for us as well.

We are taking these precautions to ensure we can stay open to help pets in need. Our team is so specialized and works so closely together that if we have a single COVID-19 exposure the full team will be exposed and have to quarantine, closing the clinic for 2 weeks.

For the safety of our team and the community, we ask that you not come in to the clinic if:

  • You are experiencing symptoms of any contagious illness, especially fever, cough or respiratory difficulties
  • You are within the 14-day self-quarantine period following any travel outside of Canada, 
  • You have been advised to self-isolate, or
  • You live with or have been exposed to anyone that falls in one of these categories.

If any of these statements describe your situation, please try to have a friend or family member bring your pet in instead.  If this is not possible, reach out to us by phone so that we can make a plan together for your pet. For everyone’s protection, we are applying these rules to our staff members too.

New Procedures and Requests:
Help us serve you and your pets better during these unusual times!

 

  • Call in advance for food and medication pick-ups, so we can have those waiting for you. Phone us when you arrive and we will meet you at the door with them. We can deliver some non-urgent medications within Toronto for free if you have a secure place for our delivery person to leave them – ask us for details!
  • Payments: We can take credit card payments over the phone, or can bring a portable debit terminal to you at the door. From March 2021 onwards we can also securely store your credit card details to speed up future check-outs, and can send e-invoices for payment online. Except in extreme circumstances, cash is not currently accepted. 
  • Call us from your car or outside when you arrive for your pet’s appointment. We will come to the door to collect your pet from you, and the doctor or technician will phone you during your pet’s exam. Please complete our online pre-appointment form before exams, and our surgery admission form before surgical drop-offs, and ensure you have a fully charged cell phone with you so that we can speak with you while we are examining your pet. Alternatively you can return home and we can speak with you on your home phone.
  • Dress yourself and your pets for the weather! If you don’t have a car to wait in, dress warmly if it’s cold, and bring an umbrella if rain is in the forecast. Be sure your pup has a jacket if necessary, and your cats have blankets in their carriers to keep warm, and over their carriers to make the sights and sounds on the sidewalk less scary.
  • Order your pet’s food and supplies online via our WebStore, and take advantage of our home delivery option – especially if you are feeling ill or have traveled recently. We pay for FREE home delivery by Purolator for orders over $100 before tax, and delivery is only $10 for smaller orders. Just ask us to register you, or create an account for yourself right now at www.myvetstore.ca/roncy.

March 13, 2020 COVID-19 Statement:
How Roncy Village Veterinary Clinic is Responding to COVID-19 (Coronavirus) Concerns

As concerns arise surrounding the development of COVID-19 (Coronavirus), we would like to assure all of our clients that we are closely monitoring the situation and taking steps to minimize the risk of transmission of this, or any other seasonal illness, to our clients and team members.

Working in a veterinary hospital environment, with both people and animals entering our workspace regularly, disease transmission and limiting the risk for the spread of contagious illness is something that we have always taken very seriously. In fact, the hospital disinfectant that we have used diligently for many years kills Coronavirus among numerous other bacteria and viruses that are relevant to our specific veterinary environment. We would, therefore, like to take this opportunity to inform our clients of the various steps that we have taken and will continue to take, as well as new and specific measures that we are adopting in order to minimize the risk to you and your pet when visiting our clinic, in order to keep you both healthy and safe.

WHAT WE HAVE ALWAYS DONE

Disinfecting Exam Rooms: After every use of an exam room, the exam table is wiped down on all surfaces with a disinfectant that kills both bacteria and viruses relevant to our veterinary environment. Floors are swept and when soiled, mopped, also with a disinfectant. This same disinfectant which will continue to be in use also has labeled effectiveness against Coronavirus.

Disinfecting the Floor: At the end of each day, our floors are thoroughly mopped with disinfectant.

Disinfecting Equipment: Any equipment that gets used during the course of an appointment is thoroughly wiped down with disinfectant prior to its next use. Any equipment used during the course of a surgical procedure is thoroughly cleaned with a disinfectant prior to being either autoclaved (high temperature/high-pressure sterilization) or gas sterilized (using ethylene oxide) prior to its next usage.

Practice Good Hygiene: All team members wash their hands thoroughly after handling any patient, whether that patient is sick or not. We also make hand sanitizer available for clients at our reception desk to use at their own discretion.

Practice Appropriate Self-Isolation: As with many other businesses, when team members are sick with symptoms of any illness, they are encouraged to remain home in order to not infect either clients or others in their work environment.

Isolate Patients With Known Contagious Illness: Whenever we have a patient arrive with a known or suspected contagious illness, we ensure that they are brought directly into an exam room (if one is available), rather than being asked to sit in the reception area until their appointment time.

Quarantining Exam Rooms: When a patient presents with an illness or suspected illness that is contagious to other animals (which COVID-19, Human Coronavirus is not) the entire exam room and all surfaces in it are wiped down with a disinfectant and the room is taken out of use for 24 hours.

Online Purchase of Food and Products: We have a very robust webstore, through which any food or product that we sell in-clinic, as well as thousands of others can be purchased and delivered directly to your door if you are feeling unwell and unable to come into the clinic. Please ask us if you would like us to set up an account to take advantage of this service.

Review and Adapt: As new and better disinfectant products become available, or as new infectious agents emerge and become relevant, we are constantly reviewing and adapting our disinfection protocol to stay current and keep our hospital environment as safe as it can be.

NEW STEPS WE ARE TAKING

Hand Hygiene: We are kindly requesting that every client who visits us either washes their hands or uses the hand sanitizer provided at our reception desk, upon arriving at the clinic.

Increased Cleaning and Disinfecting: All surfaces or objects that are handled frequently (doorknobs, countertops, etc) will now be wiped down with a disinfectant multiple times daily and tracked internally for consistency.

Alternate Care Options: We are currently investigating with the College of Veterinarians of Ontario what flexibility we have in relation to providing care for patients who may not be able to attend the clinic directly because their owners are ill. There are some options that enable us to provide certain care in this setting already, and we will continue to work to make any and all options available to our clients in order to continue to provide care for you and your four-legged friends, within our regulatory framework.

HOW YOU CAN HELP

Stay Home If You’re Sick: If you’re feeling unwell or experiencing symptoms of any contagious illness, including Coronavirus, please inform us as soon as possible so that we can reschedule your appointment. Alternatively, you may find a friend or family member that is able to bring your pet in for their scheduled appointment.

Help Us Build New Community Norms Around Hygiene: Our best defense against all infectious diseases is to modify our hygiene practices, both individually and as a collective.

Ask Us Your Questions: Our team is committed to supporting the health and well being of your pet within an environment that is safe for both them and for you. Please don’t hesitate to reach out to any of our team members if you have questions about our hospital policies and protocols as they relate to these issues.

Healthy regards,
Your friends at Roncy Village Veterinary Clinic




Hours & Location

Monday 8am – 7pm
Tuesday 8am – 7pm
Wednesday 8am – 1pm & 3pm – 7pm
*CLOSED 1-3pm for training*
Thursday 8am – 7pm
Friday 8am – 7pm
Saturday 8am – 2pm
Sunday CLOSED