Prescription Refill and Food Order Request Form

Prescription Refill and Food Order Request Form

Please use the form below to request a prescription refill or food item for your pet. Our team will review your request and will contact you if we have any questions.

For food orders, some items need to be special ordered, so please wait for one of our team members to contact you and confirm that your pet’s food is available before coming in to the clinic to pick it up.

IMPORTANT: Please note that for new prescriptions and refills of some medications, one of our veterinarians will need to examine your pet before dispensing. This confirms that the medication is appropriate for your pet’s current condition, and ensures that your pet is healthy enough to handle the potential side effects of some prescription medications.

When we receive your request, one of our team members will contact you to either schedule an examination for your pet, or confirm when you can come by the clinic to pick up your medication refill.

If you would like immediate assistance, or to follow up on a previous request, please contact us by phone at 416-538-8387.

Hours & Location


Monday 8:00AM – 5:00PM
Tuesday 8:00AM – 5:00PM
Wednesday 8:00AM – 5:00PM
Thursday 8:00AM – 5:00PM
Friday 8:00AM – 5:00PM
Saturday 8:00AM – 5:00PM
Sunday 8:00AM – 5:00PM


We are closed every Wednesday from 12:00 p.m. to 1:30 p.m. to sterilize the clinic and switch our teams. Please note that our hours are changing frequently due to COVID-19 – visit. Click Here before every visit as that page will have the most up to date information, including hours that may potentially different than shown here.